Help centre
Answers for buyers, creators, and clinicians using PsychVault
Start here for the most common questions about downloads, creator stores, payouts, moderation, and support. If you still need a hand, reach out and we will point you in the right direction.
Buying resources
Common questions from buyers exploring downloads, checkout, and access.
How do I buy a resource on PsychVault?
Open the resource page, review the preview images and details, then use the checkout button. Free listings can be claimed without payment, while paid listings are processed through Stripe.
Where do I access my downloads after purchase?
After checkout, eligible resources become available from the purchase flow and your library access points. If a download is missing, contact support with your purchase email and the resource name.
Do you offer refunds on digital products?
Refunds are handled under the marketplace refund policy. Because these are digital products, outcomes depend on the issue, delivery status, and whether the product materially differs from the listing.
Can I message a creator before purchasing?
Yes. Where messaging is available, buyers can contact creators to ask clarifying questions about fit, format, or intended use before they buy.
Selling on PsychVault
Answers for clinicians building a store, listing resources, and managing payouts.
Who can sell resources on PsychVault?
PsychVault is designed for clinician-made and practice-adjacent resources. Sellers should upload material they have the right to publish and that meets marketplace quality and safety expectations.
What do I need before publishing a listing?
You should have a clear title, concise description, pricing, preview images, and a download-ready file. A published store and payout-ready setup are also important for paid resources.
How do payouts work?
Paid listings rely on Stripe Connect. Creators need to complete onboarding and keep payout details current so earnings can be transferred safely.
Can I update a listing after it goes live?
Yes. Creators can update listing details, previews, files, pricing, and publishing state from the creator dashboard.
Trust, safety, and support
Marketplace standards, moderation, and where to get help.
How does PsychVault handle moderation?
Listings are expected to follow marketplace standards around safety, copyright, impersonation, and accurate representation. Moderation and reporting tools help surface issues for review.
What should I do if a file or listing looks wrong?
Use the contact or feedback channels and include the resource name, URL, and a short explanation of the issue. Specific context helps the team investigate faster.
How fast does support reply?
Response times vary with volume, but including the store, resource, order, or account details usually speeds things up.
Where can I suggest improvements to PsychVault?
Use the feedback page if you want to suggest a new feature, report a rough edge, or share how the browsing and creator experience could improve.
Still need help?
If your question is specific to a purchase, listing, or account issue, include the link and the email address tied to your account so support can investigate faster.